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@bimbimboy@lemm.ee to Technology@lemmy.worldEnglish • 25 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

@bimbimboy@lemm.ee to Technology@lemmy.worldEnglish • 25 days ago
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Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
  • @M0oP0o@mander.xyz
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    37•25 days ago

    Well yeah, when ai started to give people info so wrong it cost the companies money this was going to happen.

    • @refract@lemmy.dbzer0.com
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      10•25 days ago

      They fought him over ~700CAD. Thats wild.

      • @M0oP0o@mander.xyz
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        7•25 days ago

        They did the same for me when my mother passed (no AI, just assholes though).

        • oh_
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          4•25 days ago

          Very true. Air Canada doesn’t need AI to be terrible.

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