Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
Hilariously, many of these companies already fired staff because their execs and upper management drank the Flavor-Aid. Now they need to spend even more rehiring in local markets where word has got round.
Hilariously, many of these companies already fired staff because their execs and upper management drank the Flavor-Aid. Now they need to spend even more rehiring in local markets where word has got round.
I’m so sad for them. Look, I’m crying 😂
It has the same energy as upper management firing their IT staff because “our systems are running fine, why do we need to keep paying them?”