• @BassTurd@lemmy.world
    link
    fedilink
    English
    226 days ago

    You don’t need “ai” to do any of that. That is something we’ve been able to do for a long time. Whether or not call centers or help desks implemented a digital assistant is a different story.

    • Pika
      link
      fedilink
      English
      2
      edit-2
      26 days ago

      I disagree. the current IVR systems in place that only take a few valid voice prompts are insufficient for more advanced queries. I think transferring it to more of an AI style setup like how the chat bots were, but having it handle transferring to the proper area instead of doing everything is a much needed improvement.

      I don’t disagree with the statement that companies haven’t implemented the right tech for their support though