It’s seriously the second question I ask on a cold call. If they really are my bank / etc , then they’ll give me that super fast. If they try to give me a number, I assure them I have it in the phone book.
So many scams derail when you’re calling back an internal extension from the well-known switch-board number.
As someone who works in a call center, not all places have numerical extensions or ways to contact an individual. Some places you just get whoever is available next. Still, not a bad idea to ask for it, and if they give you a number, write it down and check it against publicly available info.
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"I can’t hear you. What’s your extension again?
It’s seriously the second question I ask on a cold call. If they really are my bank / etc , then they’ll give me that super fast. If they try to give me a number, I assure them I have it in the phone book.
So many scams derail when you’re calling back an internal extension from the well-known switch-board number.
As someone who works in a call center, not all places have numerical extensions or ways to contact an individual. Some places you just get whoever is available next. Still, not a bad idea to ask for it, and if they give you a number, write it down and check it against publicly available info.