Update 1: This is an issue with cloudflare, we are having issues with the account that hosts the site, we are contacting cloudflare support about the issue.

Update 2: we have switched s3 providers and images should be working again, older images may be missing, we will have to do a merge with the old s3 storage backup into the new provider, we plan to do this soon, but all new images will work as expected, sorry for the issues and thanks for your patience and kindness while we were working on the fix

Update 3: we have created a new ticket with cloudflare support with more information so that hopefully they take this issue more seriously.

For those experiencing issues uploading pictures, that is a separate issue we were not aware of until yesterday, that should be fixed now

EDIT: Federation issues:

It seems like federation is working now and the issues with photo uploading and admin settings getting 500 errors was also causing federation issues. Some posts were, to my understanding, in a federation window that has passed so the data is no longer there to be federated to our instance but future posts should federate properly. Please let me know if you see any other more recent posts that aren’t federating properly.

Update 4: We finally got access to our cloudflare r2 bucket! we are currently re-importing the old images, this will take some time though, potentially a few days. We appreciate everyone taking this issue in stride and continuing to use the site while we dealt with this! Everything should (hopefully) all be restore in a few days!

  • @AmazingBum@lemmynsfw.comEnglish
    3•6 days ago

    I have been trying to re-upload my avatar and banner image but I just get this error every time I try.

    {"data":{"files":null,"msg":"Error performing GET https://s3.us-west-004.backblazeb2.com/lemmynsfw/002/250/944/efc52604-da7f-4ce3-baf1-9330b652ca8e in 160.595875ms - Server returned non-2xx status code: 404 Not Found: <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?>\n<Error>\n <Code>NoSuchKey</Code>\n <Message>Key not found</Message>\n</Error>\n"},"state":"success"}

    • CavendishEnglish
      2•5 days ago

      I was having the same issue with my community and personal icons/banners. What fixed it for me was to resave the image with a different compression level. I did quality 11 instead of 12 in Photoshop. After that it uploaded without the error.

    • lemmyposter212OPMEnglish
      2•6 days ago

      If it’s the same image it may recognize that it is the same image and be trying to use the original image that no longer exists, convert the image to a different file type and delete the metadata, it may work then. Let me know if you’re having additional issues.