Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
What gets me is when users call up at 4:45 p.m. on a Friday about a hardware issue and think that if I put escalation 1 on it it’s going to get fixed any faster.