The thing is the consumers are paying the cost. The business owners are just taking more of the profits. They just need to pay the workers more.
And the “choice” you mention is a false one. People can’t really refuse to pay a tip, can they? They’ll get a lot of hostility from the staff (who have been brainwashed to think that it’s the customers’ responsibility). Notice that this isn’t really a thing outside the US.
That’s my point. Tipping culture is stupid.
Consumers should pay the cost to consume, including materials, operations and staffing.
It’s not an illusion of choice, it is a choice, and a choice that abuses workers and confuses customers.
The thing is the consumers are paying the cost. The business owners are just taking more of the profits. They just need to pay the workers more.
And the “choice” you mention is a false one. People can’t really refuse to pay a tip, can they? They’ll get a lot of hostility from the staff (who have been brainwashed to think that it’s the customers’ responsibility). Notice that this isn’t really a thing outside the US.
People can refuse to pay tips and some people don’t care about that hostility.
Most people care though.