Scott Purdue, from Stevenage, Hertfordshire, had bought a Nintendo Switch from House of Fraser for his son, four, as a Christmas present.
Frasers Group sent him the clothing and claimed he had sent it to the store.
The retailer has now apologised to Mr Purdue and issued him a full refund for the console and a goodwill voucher.
…
The father said he had paid £309 for the console in November, and had not realised it had a fault reading games until his son used it on Christmas Day.
The Nintendo Switch Pro was sent back to House of Fraser in January for it to be repaired or replaced.
Scott Purdue said he has never ordered cargo trousers from House of Fraser and the ones he received were “four sizes too small”
After not hearing anything back from the retailer, Mr Purdue contacted the store and it informed him that it had received a pair of cargo trousers instead.
Mr Purdue said he was “stressed” by the response and asked the company what had happened to the games console.
It explained to him that after an examination of the returned item’s condition it had determined it was not a product it sold, it then sent it to him in the post.
…
The company said it was investigating, alongside the delivery company, to try and discover what had happened.
Mr Purdue was pleased with the company’s response but admitted he was unsure what to now do with the trousers.
He said: “I do have them, I’m not sure what to do with them though, they’re about four size too small.”
This is the best summary I could come up with:
A father has been refunded after he sent a retailer a faulty games console for repair and received a pair of cargo trousers in its place.
Scott Purdue, from Stevenage, Hertfordshire, had bought a Nintendo Switch from House of Fraser for his son, four, as a Christmas present.
The father said he had paid £309 for the console in November, and had not realised it had a fault reading games until his son used it on Christmas Day.
After not hearing anything back from the retailer, Mr Purdue contacted the store and it informed him that it had received a pair of cargo trousers instead.
On the programme, which deals with consumer complaints, he insisted he had sent the games console by post as the retailer had instructed.
In a statement Frasers Group said: “We have been in touch with the customer to apologise for his experience and offer a full refund, as well as provide a goodwill voucher.”
The original article contains 366 words, the summary contains 159 words. Saved 57%. I’m a bot and I’m open source!