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Michael Ten to Technology@lemmy.worldEnglish • 1 year ago

Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

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  • futurology@futurology.today
  • technology@lemmy.ml
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Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

Michael Ten to Technology@lemmy.worldEnglish • 1 year ago
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111
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  • cross-posted to:
  • futurology@futurology.today
  • technology@lemmy.ml
The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
  • @ChicoSuave@lemmy.world
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    90•1 year ago

    Wait until generative AI tells a customer to touch electricity.

    • The Dark Lord ☑️
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      61•1 year ago

      Or that they can buy the plane ticket first, then apply for the grievance discount later…

      https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/

      • @SpaceNoodle@lemmy.world
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        23•1 year ago

        An Air Canada spokesperson said in a statement to The Washington Post that the airline will comply with the tribunal’s decision.

        The most shocking part

        • @Chrobin@discuss.tchncs.de
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          18•1 year ago

          Pretty sure a court told them to.

          • @SpaceNoodle@lemmy.world
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            7•1 year ago

            Usually the next step is “nuh-uh” followed by an appeal.

            • Echo Dot
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              9•1 year ago

              Someone with an expensive calculator probably worked out that it would be more expensive to fight this and just allow it.

              • @SpaceNoodle@lemmy.world
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                11•1 year ago

                Someone expensive with a calculator

                • @FiniteBanjo@lemmy.today
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                  3•1 year ago

                  The rare sort of Engineer who took classes in Finance and Statistical Analytics who can work out a past-present-future cash flow diagram on a whiteboard in like 5min because he never uses the compound interest factor tables and instead memorized the formulas.

    • beefbot
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      9•1 year ago

      Idk— Tesla directed autopilot to disengage the moment before a crash, to ensure that the driver was held responsible. I sadly doubt any corpo would pay for its mistake

      • @iknowitwheniseeit@lemmynsfw.com
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        7•1 year ago

        It’s plausible, but a quick DuckDuckGo didn’t find anything about this. Do you have a reference?

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