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Michael Ten to Technology@lemmy.worldEnglish • 1 year ago

Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

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  • futurology@futurology.today
  • technology@lemmy.ml
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Generative AI could soon decimate the call center industry, says CEO

www.techspot.com

Michael Ten to Technology@lemmy.worldEnglish • 1 year ago
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111
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  • cross-posted to:
  • futurology@futurology.today
  • technology@lemmy.ml
The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
  • The Dark Lord ☑️
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    61•1 year ago

    Or that they can buy the plane ticket first, then apply for the grievance discount later…

    https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/

    • @SpaceNoodle@lemmy.world
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      23•1 year ago

      An Air Canada spokesperson said in a statement to The Washington Post that the airline will comply with the tribunal’s decision.

      The most shocking part

      • @Chrobin@discuss.tchncs.de
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        18•1 year ago

        Pretty sure a court told them to.

        • @SpaceNoodle@lemmy.world
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          7•1 year ago

          Usually the next step is “nuh-uh” followed by an appeal.

          • Echo Dot
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            9•1 year ago

            Someone with an expensive calculator probably worked out that it would be more expensive to fight this and just allow it.

            • @SpaceNoodle@lemmy.world
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              11•1 year ago

              Someone expensive with a calculator

              • @FiniteBanjo@lemmy.today
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                3•1 year ago

                The rare sort of Engineer who took classes in Finance and Statistical Analytics who can work out a past-present-future cash flow diagram on a whiteboard in like 5min because he never uses the compound interest factor tables and instead memorized the formulas.

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